What is PrimeRoot?
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PrimeRoot is a trusted online marketplace that specializes in buying and selling houses, cars, and electronics. We provide a secure platform that connects buyers, sellers, and service providers in one place.
Is PrimeRoot safe?
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Yes, safety is our top priority. We implement multiple security measures including user verification, secure payment processing, and fraud protection. Always follow our safety tips when conducting transactions.
Do I need to create an account?
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Yes, creating a free account is required to buy, sell, or contact professionals on PrimeRoot. An account helps us protect both buyers and sellers and maintain a secure marketplace.
How do I search for products?
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Use the search bar on the homepage or navigate to the Products section. You can filter by category (houses, cars, electronics), price range, and listing type (sale or rent). You can also sort by latest or price.
How do I contact a seller?
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Click on any product listing to view the seller's details. You'll find their contact information and can reach out directly through WhatsApp, email, or phone. For professionals, use the "Hire Professional" form on their detail page.
How do I make a purchase?
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PrimeRoot is a marketplace connecting buyers and sellers. Find a product you like, contact the seller directly using the provided contact information, and arrange payment and delivery/pickup directly with them. Always verify the product condition before payment.
How do I list a product for sale?
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First, create an account if you don't have one. Then navigate to your dashboard and click "Add New Product". Fill in the details including title, description, price, category, and upload photos. Click submit to publish your listing.
Is there a fee to list products?
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No, listing products on PrimeRoot is completely free. We do not charge any commission or listing fees. You only pay for optional premium features if you choose to use them.
How long does my listing stay active?
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Your listings remain active indefinitely until you choose to delete them or mark them as sold. You can edit your listings anytime to update prices, descriptions, or photos. We recommend refreshing old listings periodically to keep them visible.
How do I reset my password?
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Click the "Forgot Password?" link on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
How do I update my profile?
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Log in to your account and go to Settings or Profile. You can update your personal information, profile picture, contact details, and other preferences. Changes take effect immediately.
Can I delete my account?
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Yes, you can request account deletion from your account settings. Note that this action cannot be undone. All your listings will be removed, but transaction history may be retained for legal purposes.
What payment methods are accepted?
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Payments are arranged directly between buyers and sellers. PrimeRoot supports various payment methods including bank transfers, mobile money, cash, and other local payment options depending on your location.
Is my payment information secure?
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PrimeRoot uses industry-standard SSL encryption to protect your data. However, since payments are typically made directly between parties, always use secure payment methods and never share sensitive information through unsecured channels.
What should I do if I don't receive my payment?
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Contact the buyer or seller directly to confirm payment details. If you used a bank transfer or mobile money service, check your transaction history. For disputes, contact our support team with transaction details and proof.
